/* ==========================================================================
   Helpwall · Requestor portal stylesheet
   Design tokens and component styles extracted from wireframes.
   ========================================================================== */

:root {
  --bs-primary: #1d4ed8;
  --bs-primary-rgb: 29,78,216;
  --primary: #1d4ed8;
  --primary-dark: #1e40af;
  --primary-light: #3b82f6;
  --primary-50: #eff6ff;
  --primary-100: #dbeafe;
  --slate: #64748b;
  --slate-dark: #334155;
  --bg: #f8fafc;
  --text: #0f172a;
  --text-muted: #64748b;
  --border: #e2e8f0;
  --border-light: #f1f5f9;

  --sev-p1-bg: #fee2e2; --sev-p1-text: #991b1b;
  --sev-p2-bg: #fed7aa; --sev-p2-text: #9a3412;
  --sev-p3-bg: #fef3c7; --sev-p3-text: #92400e;
  --sev-p4-bg: #e2e8f0; --sev-p4-text: #475569;

  --status-new-bg: #dbeafe; --status-new-text: #1e40af;
  --status-assigned-bg: #fef3c7; --status-assigned-text: #92400e;
  --status-resolved-bg: #ede9fe; --status-resolved-text: #5b21b6;
  --status-closed-bg: #d1fae5; --status-closed-text: #065f46;

  --sla-ok: #16a34a; --sla-warn: #f59e0b; --sla-bad: #dc2626;
}

* { -webkit-font-smoothing: antialiased; }
html, body { font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif; background: var(--bg); color: var(--text); font-size: 14px; min-height: 100vh; }
h1, h2, h3, h4, h5 { font-weight: 700; letter-spacing: -0.02em; color: var(--text); margin: 0; }
a { text-decoration: none; }

/* Buttons */
.btn { font-weight: 600; border-radius: 8px; padding: 9px 18px; font-size: 13px; transition: all .15s; }
.btn-primary { background: var(--primary); border-color: var(--primary); box-shadow: 0 2px 4px rgba(29,78,216,.25); }
.btn-primary:hover { background: var(--primary-dark); border-color: var(--primary-dark); transform: translateY(-1px); }
.btn-outline-primary { color: var(--primary); border-color: var(--border); background: #fff; }
.btn-outline-primary:hover { background: var(--primary-50); border-color: var(--primary); color: var(--primary); }
.btn-outline-secondary { color: var(--text-muted); border-color: var(--border); background: #fff; }
.btn-outline-secondary:hover { background: #f1f5f9; color: var(--text); }
.btn-lg { padding: 14px 26px; font-size: 15px; }
.btn-sm { padding: 5px 11px; font-size: 12px; border-radius: 6px; }

/* Forms */
.form-control, .form-select { font-size: 14px; padding: 10px 14px; border-radius: 8px; border-color: var(--border); }
.form-control:focus, .form-select:focus { border-color: var(--primary); box-shadow: 0 0 0 3px rgba(29,78,216,.12); }
.form-label { font-size: 11px; font-weight: 700; color: var(--text-muted); text-transform: uppercase; letter-spacing: .5px; margin-bottom: 6px; }

/* Cards / blocks */
.card { border: 1px solid var(--border-light); border-radius: 12px; box-shadow: 0 1px 3px rgba(15,23,42,.04); overflow: hidden; }
.block { background: #fff; border: 1px solid var(--border-light); border-radius: 12px; margin-bottom: 18px; overflow: hidden; }
.block-head { padding: 14px 18px; border-bottom: 1px solid var(--border-light); display: flex; justify-content: space-between; align-items: center; }
.block-head h3 { font-size: 14px; font-weight: 700; }
.block-head .actions { display: flex; gap: 8px; }
.block-body { padding: 18px; }
.block-body.tight { padding: 0; }

/* Tables */
.table { font-size: 13px; margin: 0; }
.table > :not(caption) > * > * { padding: 12px 14px; vertical-align: middle; }
.table thead th { background: #fafbfc; font-size: 11px; font-weight: 700; color: var(--text-muted); text-transform: uppercase; letter-spacing: .5px; border-bottom: 1px solid var(--border); }

/* Severity badges */
.sev { font-size: 10px; font-weight: 700; padding: 3px 8px; border-radius: 6px; text-transform: uppercase; letter-spacing: .4px; display: inline-flex; align-items: center; gap: 4px; }
.sev-p1 { background: var(--sev-p1-bg); color: var(--sev-p1-text); }
.sev-p2 { background: var(--sev-p2-bg); color: var(--sev-p2-text); }
.sev-p3 { background: var(--sev-p3-bg); color: var(--sev-p3-text); }
.sev-p4 { background: var(--sev-p4-bg); color: var(--sev-p4-text); }

/* Status pills */
.status { font-size: 10px; font-weight: 700; padding: 3px 8px; border-radius: 999px; text-transform: uppercase; letter-spacing: .4px; display: inline-flex; align-items: center; gap: 5px; }
.status::before { content: ''; width: 5px; height: 5px; border-radius: 50%; display: inline-block; }
.status-new { background: var(--status-new-bg); color: var(--status-new-text); }
.status-new::before { background: var(--status-new-text); }
.status-assigned { background: var(--status-assigned-bg); color: var(--status-assigned-text); }
.status-assigned::before { background: var(--status-assigned-text); }
.status-resolved { background: var(--status-resolved-bg); color: var(--status-resolved-text); }
.status-resolved::before { background: var(--status-resolved-text); }
.status-closed { background: var(--status-closed-bg); color: var(--status-closed-text); }
.status-closed::before { background: var(--status-closed-text); }

/* SLA labels */
.sla { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 600; }
.sla i { font-size: 11px; }
.sla-ok { color: var(--sla-ok); }
.sla-warn { color: var(--sla-warn); }
.sla-bad { color: var(--sla-bad); }

/* Platform pills */
.platform-pill { display: inline-flex; align-items: center; gap: 6px; padding: 4px 10px; border-radius: 6px; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .3px; }
.platform-pill.ms { background: #dbeafe; color: #1e3a8a; }
.platform-pill.hexagon { background: #fce7f3; color: #831843; }
.platform-pill.oracle { background: #fee2e2; color: #991b1b; }
.platform-pill.sap { background: #d1fae5; color: #064e3b; }

/* Top nav */
.topnav { background: #fff; border-bottom: 1px solid var(--border); padding: 14px 24px; display: flex; align-items: center; gap: 24px; position: sticky; top: 0; z-index: 100; }
.topnav .brand { display: flex; align-items: center; gap: 10px; font-weight: 800; font-size: 16px; color: var(--text); }
.topnav .brand-mark { width: 32px; height: 32px; border-radius: 8px; background: linear-gradient(135deg, var(--primary), var(--primary-light)); display: flex; align-items: center; justify-content: center; color: #fff; font-weight: 800; font-size: 13px; }
.topnav .links { display: flex; gap: 4px; flex: 1; }
.topnav .links a { font-size: 13px; color: var(--text); font-weight: 500; padding: 8px 14px; border-radius: 8px; }
.topnav .links a.active { background: var(--primary-50); color: var(--primary); }
.topnav .links a:hover { background: #f1f5f9; }
.topnav .actions { display: flex; gap: 10px; align-items: center; }
.topnav .user-pill { display: flex; align-items: center; gap: 8px; padding: 6px 10px 6px 6px; border: 1px solid var(--border); border-radius: 999px; background: #fff; font-size: 13px; }
.topnav .user-pill .avatar { width: 24px; height: 24px; border-radius: 50%; background: linear-gradient(135deg, #3b82f6, #1e40af); color: #fff; font-weight: 700; font-size: 11px; display: flex; align-items: center; justify-content: center; }

/* Org switcher */
.org-switcher { display: inline-flex; align-items: center; gap: 8px; padding: 6px 10px 6px 12px; border: 1px solid var(--border); border-radius: 8px; background: #fff; font-size: 13px; font-weight: 600; color: var(--text); cursor: pointer; }
.org-switcher .ico { color: var(--primary); }
.org-switcher .caret { color: var(--text-muted); font-size: 11px; }
.org-switcher .lbl small { display: block; font-size: 10px; font-weight: 600; color: var(--text-muted); text-transform: uppercase; letter-spacing: .4px; margin-bottom: 2px; }
.org-switcher .dropdown-menu { font-size: 13px; min-width: 240px; }
.org-switcher .dropdown-item.active { background: var(--primary-50); color: var(--primary); }

/* Page content */
.content { max-width: 1320px; margin: 0 auto; padding: 28px; }
.content-narrow { max-width: 900px; margin: 0 auto; padding: 28px; }

.page-head { display: flex; justify-content: space-between; align-items: flex-start; margin-bottom: 22px; gap: 20px; }
.page-head h1 { font-size: 22px; }
.page-head .sub { color: var(--text-muted); font-size: 13px; margin-top: 4px; }

/* KPI tiles */
.kpi-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 22px; }
@media (max-width: 767px) { .kpi-grid { grid-template-columns: repeat(2, 1fr); } }
.kpi { background: #fff; border: 1px solid var(--border-light); border-radius: 12px; padding: 16px 18px; }
.kpi .lbl { font-size: 11px; color: var(--text-muted); text-transform: uppercase; letter-spacing: .5px; font-weight: 600; }
.kpi .val { font-size: 26px; font-weight: 700; margin-top: 4px; color: var(--text); }
.kpi.warn .val { color: var(--sla-warn); }
.kpi.bad .val { color: var(--sla-bad); }

/* AMC card */
.amc-card { background: #fff; border: 1px solid var(--border-light); border-radius: 12px; padding: 18px; transition: all .2s; height: 100%; }
.amc-card:hover { border-color: var(--primary); box-shadow: 0 6px 20px rgba(29,78,216,.06); }
.amc-card h4 { font-size: 15px; margin-top: 10px; }
.amc-card .num { font-size: 11px; color: var(--text-muted); font-family: 'SF Mono', Consolas, monospace; }
.amc-card .meta { display: flex; gap: 16px; margin-top: 12px; font-size: 12px; flex-wrap: wrap; }
.amc-card .meta .k { color: var(--text-muted); display: block; font-size: 10px; text-transform: uppercase; letter-spacing: .4px; font-weight: 600; }
.amc-card .meta .v { font-weight: 700; }

/* Org section header (used on My AMCs) */
.org-section-head { display: flex; align-items: center; gap: 10px; padding: 10px 14px; background: var(--primary-50); border: 1px solid #c7dbfd; border-radius: 10px; margin-bottom: 12px; }
.org-section-head .ico { width: 28px; height: 28px; border-radius: 7px; background: var(--primary); color: #fff; display: inline-flex; align-items: center; justify-content: center; font-size: 13px; }
.org-section-head h3 { font-size: 14px; }
.org-section-head .meta { margin-left: auto; font-size: 12px; color: var(--text-muted); }

/* Auth shell (sign-in / forgot-password) */
.auth-shell { min-height: 100vh; display: flex; align-items: center; justify-content: center; padding: 40px 20px; background: linear-gradient(135deg, #f8fafc 0%, #eff6ff 100%); }
.auth-card { width: 100%; max-width: 420px; background: #fff; border-radius: 16px; box-shadow: 0 12px 40px rgba(15,23,42,.08); padding: 36px; border: 1px solid var(--border-light); }
.auth-brand { text-align: center; margin-bottom: 24px; }
.auth-brand .mark { width: 48px; height: 48px; border-radius: 12px; background: linear-gradient(135deg, var(--primary), var(--primary-light)); display: inline-flex; align-items: center; justify-content: center; color: #fff; font-weight: 800; font-size: 20px; margin-bottom: 12px; }
.auth-brand h2 { font-size: 18px; }
.auth-brand .sub { font-size: 12px; color: var(--text-muted); margin-top: 2px; }
.auth-foot { font-size: 12px; color: var(--text-muted); text-align: center; margin-top: 18px; }
.form-row { margin-bottom: 16px; }
.form-help { font-size: 11px; color: var(--text-muted); margin-top: 4px; }

/* Helpers */
.tk-id { font-family: 'SF Mono', Consolas, monospace; font-size: 12px; color: var(--text-muted); font-weight: 600; }
.tk-subj { font-weight: 600; color: var(--text); }
.tk-subj:hover { color: var(--primary); }
.muted { color: var(--text-muted); font-size: 12px; }

/* Empty state */
.empty-state { text-align: center; padding: 36px 24px; color: var(--text-muted); }
.empty-state i { font-size: 36px; opacity: .35; display: block; margin-bottom: 8px; }
.empty-state h4 { font-size: 14px; color: var(--text); margin-bottom: 4px; }
.empty-state p { font-size: 13px; max-width: 320px; margin: 0 auto; }

/* Dropzone (file upload field) */
.dropzone { border: 2px dashed var(--border); border-radius: 10px; padding: 24px; text-align: center; background: #fafbfc; cursor: pointer; transition: all .15s; margin: 0; }
.dropzone:hover { border-color: var(--primary); background: var(--primary-50); }
.dropzone.is-dragover { border-color: var(--primary); background: var(--primary-50); transform: scale(1.01); }
.dropzone i { font-size: 32px; color: var(--text-muted); }
.dropzone .lbl { font-size: 13px; margin-top: 8px; color: var(--text); }
.dropzone .form-help { margin-top: 6px; }
.attached-file { display: flex; align-items: center; gap: 10px; padding: 8px 12px; background: #fff; border: 1px solid var(--border); border-radius: 8px; font-size: 12px; margin-top: 6px; }
.attached-file .ico { color: var(--primary); font-size: 16px; }
.attached-file .name { flex: 1; font-weight: 600; color: var(--text); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.attached-file .size { color: var(--text-muted); font-size: 11px; flex-shrink: 0; }
.attached-file .rm { background: none; border: 0; color: var(--text-muted); cursor: pointer; padding: 0 4px; font-size: 14px; }
.attached-file .rm:hover { color: var(--sla-bad); }

/* Footer */
.site-footer { padding: 18px 24px; text-align: center; font-size: 12px; color: var(--text-muted); border-top: 1px solid var(--border-light); margin-top: 28px; background: #fff; }

/* ── Topnav · responsive ───────────────────────────────────────────────── */
.topnav-burger {
    background: none; border: 1px solid var(--border); color: var(--text);
    width: 38px; height: 38px; border-radius: 8px; padding: 0;
    display: inline-flex; align-items: center; justify-content: center;
    font-size: 20px; line-height: 1; cursor: pointer;
}
.topnav-burger:hover { background: #f1f5f9; }

@media (max-width: 991.98px) {
    .topnav { padding: 10px 14px; gap: 10px; }
    .topnav .brand { font-size: 14px; }
    .topnav .brand-mark { width: 28px; height: 28px; font-size: 12px; }
    .topnav .user-pill { padding: 4px 8px 4px 4px; }
    .topnav .user-pill .avatar { width: 22px; height: 22px; font-size: 10px; }
}
@media (max-width: 359.98px) {
    .topnav .brand-text { display: none; }
}

/* Off-canvas nav */
.nav-offcanvas { width: 280px; }
.nav-offcanvas .offcanvas-header { border-bottom: 1px solid var(--border-light); }
.nav-offcanvas .brand-mark {
    width: 30px; height: 30px; border-radius: 8px; color: #fff; font-weight: 800; font-size: 13px;
    background: linear-gradient(135deg, var(--primary), var(--primary-light));
    display: inline-flex; align-items: center; justify-content: center;
}
.nav-offcanvas .nav-mobile .nav-link {
    color: var(--text); font-size: 14px; font-weight: 500;
    padding: 10px 12px; border-radius: 8px;
}
.nav-offcanvas .nav-mobile .nav-link:hover { background: #f1f5f9; }
.nav-offcanvas .nav-mobile .nav-link.active { background: var(--primary-50); color: var(--primary); }

/* AMC card · separate hours row from the facts row above */
.amc-card .meta-hours {
    margin-top: 12px;
    padding-top: 12px;
    border-top: 1px dashed var(--border);
}